Three kinds of public relations sell themselves under one label in Birmingham
Search demand in this city splits cleanly into consumer work, business to business work and digital campaign work, and the firms answering those searches are not interchangeable. Consumer practices live on lifestyle desks, product pages, reviewers and creator adjacent coverage. Corporate and business to business practices live on trade titles, analyst commentary and the professional press that buyers in manufacturing, logistics, construction and financial services actually read. Digital practices build campaigns designed to earn links and national pickup, which is a production discipline more than a relationship one.
Most public relations firms here offer all three on the website. Very few staff all three properly. Work out which of the three problems you have, then interview against that, because a consumer team running a corporate mandate will produce charming activity that no procurement director ever sees.
The regional press shrank and something else took its place
Local newsroom headcount across the wider Midlands has fallen for years, and the titles that remain run smaller teams covering more ground. The practical effect is that a regional story now travels through fewer hands and gets rejected faster. At the same time, sector newsletters, trade podcasts, LinkedIn commentary from named industry figures and specialist business publications have absorbed much of the attention that regional papers once held.
Ask a candidate to map where your buyers actually get their information, then compare that map with the coverage examples in their credentials deck. If the examples are mostly general city news and your customers are procurement managers in industry, the relationships on offer are not the relationships you need.
Digital campaigns and media relations are different crafts
A digital public relations campaign is built backwards from a hook that a national desk will run: original data, a survey, a freedom of information request, an index, a map, a seasonal angle. The skill is in the idea, the data handling and the speed of the outreach round. Classic media relations is built forwards from your business: what you are launching, who can speak to it, which journalist has covered this beat for years.
Both are legitimate public relations disciplines. They need different people, and they produce different results. Link earning campaigns lift search visibility and rarely move a specialist buying audience. Trade relationships move buying audiences and rarely produce link volume. If you need both, say so in the brief and expect the proposal to name two workstreams rather than blur them into one monthly figure.
Business to business mandates need a longer measurement frame
The industrial and professional services base here buys on long cycles with large committees. A public relations team judged monthly on lead volume will drift towards whatever produces a countable number, which usually means low value placements and awards entries.
Agree intermediate signals instead, and agree them in writing before the first invoice. Presence of your key messages in coverage rather than just your name. Share of voice against a named competitor set in the specific trade titles you care about. Whether sales teams hear prospects reference the coverage. Movement in branded search around announcement periods. Inclusion in analyst and buyer guide roundups. These are slower than a lead count and considerably more honest.
Fees, seniority and the substitution problem
The thing that gets calls returned is a senior public relations consultant with a decade of relationships, and the thing that protects agency margin is handing daily delivery to someone three years into the job. Both are normal. The problem is only when the first person pitches and the second person delivers without anyone saying so.
Ask for the scope to state senior hours by name, not just deliverables. Ask who attends the monthly meeting and who writes the material. Ask what falls outside the fee, since monitoring tools, photography, design, research, media training and award submissions are all real costs that arrive as surprises when nobody listed them. Retainers suit continuous programmes, project fees suit a defined launch or report, and day rates suit companies with an internal communications lead who needs counsel rather than hands.
Questions that expose a thin contact book
Ask which three journalists covering your sector the team has spoken to in the past month, and what those conversations were about. Ask for an example of a story they killed or reshaped because it was not strong enough. Ask what they would refuse to put their name to. Ask how they handle a client who wants a claim published that cannot be substantiated.
The answers separate firms whose credibility with editors is an asset from firms that send the same release to a purchased list. In public relations that distinction is the entire product, and it is almost invisible in a credentials document.
Turning a Birmingham shortlist into a decision you can defend
Send every candidate an identical page: the audience that matters, the announcements already in your calendar, what you can credibly claim, the subjects that are off limits, your available spokespeople, and the single outcome your board will judge you on. Require separate lines for senior time, activity volume and third party costs, because a single monthly figure is designed to be hard to compare.
Ask each finalist what a public relations programme here would do in its opening weeks, and what it would deliberately avoid. Then compare the listed public relations agencies against related suppliers you may need alongside them, such as search specialists when the programme is link led or digital marketing agencies when paid and earned have to run together, and put one brief out for matched proposals so the replies are genuinely comparable.