Review Verification Policy: how agency reviews on Edvido are collected and verified
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Client reviews on Edvido agency profiles go through a verification process so that they come from people who actually worked with the agency. This page explains how a review is submitted, how it is verified and who can change what once it is published.
Who can write a review?
- Anyone who has worked with an agency can submit a review with the "Write a review" button on the agency's Edvido profile; no invite link is needed.
- Agencies can also send their clients a review invite link. A review written through an invite link is confirmed with a message sent to the business email the client entered in the form.
How is a review verified before it is published?
A review submitted from a profile is not published automatically; it goes to the Edvido team's approval queue. The Edvido team contacts the reviewer and asks for evidence of a real working relationship with the agency. Accepted evidence:
- An invoice issued by the agency
- A contract or signed proposal with the agency
- A corporate email address matching the client company's domain
- A phone call
- Project evidence (delivered work, correspondence, project documents)
- A deal made through Edvido
The "Verified client" label
Verified reviews are shown on the agency profile with a "Verified client" label, the verification method and the verification date. The evidence itself (invoice, contract, correspondence) is never published; only the method is shown. Reviews published before the verification process started do not carry this label.
Can agencies change reviews?
- Agencies cannot edit or delete the reviews on their profile.
- Agencies can write a public reply; it is shown under the review as "Agency's reply".
- An agency that believes a review is not genuine can report it to the Edvido team; the review is then re-examined under this policy.
Payment, incentives and negative reviews
- Edvido does not pay, discount or reward anyone for writing a review. Agencies offering incentives in exchange for reviews is against the platform rules.
- Negative reviews are published under the same verification rules. Whether a review is positive or negative does not affect the decision to publish it.
When is a review removed?
A published review is removed only when it breaks one of these rules:
- Spam, advertising or content unrelated to the agency
- Hate speech, insults or threats
- Personal data (phone numbers, addresses, ID details, etc.)
- Conflict of interest: the review was written by the agency itself, its staff or a competitor
- No real working relationship could be shown during verification
How ratings are calculated
Reviewers rate the agency from 1 to 5 on budget, quality, timing and collaboration. The Edvido rating on a profile is the average of its published reviews. The Google Maps rating is a separate source, shown under a "Google Reviews" heading. How client reviews are considered in listings is explained in the Listing & Impartiality Policy.
Contact
For a complaint or objection about a review, write to info@edvido.com. Updates to this policy that change a claim are recorded in the changelog.